Global Sales Operations Manager


As a Sales Operations Manager you will be part of our Operations Team and responsible for providing broad operational day-to-day support with ownership of our CRM, (Salesforce). You will create reports for Account Executives and RSMs / Channel Sales, Representatives as well as monthly reports for C-Level. Ensuring use of consistent Sales KPI definitions across company is your responsibility. Moreover, you will work with Finance, HR, and Sales to develop sales incentive programs and compensation planning to increase sales productivity.


  • Support the sales team using Salesforce with process improvement, measurement, tracking and analytics relevant to their functional areas
  • Partner with Sales and Marketing department to refine lead qualification process, analyze and report on campaign performance with reporting and dashboards
  • Enhance sales productivity by enabling the team to work smarter by simplifying processes
  • Create monthly content for executive presentations and board reporting
  • Track and analyze key metrics including pipeline growth, win/loss rates, and quota attainment
  • Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management.
  • Assist with on-boarding and training new sales talent on CRM
  • Refine customer segmentation, assist with territory management, and create a plan to enhance renewal and upsell processes
  • Maintain regular check-ins with Regional Sales Managers/Enterprise Sales Representatives and others who contribute to opportunity development to determine how sales opportunities are tracking against plan and identify any problems for internal review and problem solving

Required experience:

  • 5 years of experience in Sales or Sales Operations
  • Bachelor’s degree required, technical or business-related field preferred
  • Ability to manage a team of 8+ across two locations (Montreal, QC & Alameda, CA)
  • Proficiency with Salesforce, Google Suite and Microsoft Office
  • The ability to understand the strategic direction and goals of the Sales Department and support appropriate processes to facilitate achievement of business objectives
  • Well-developed capabilities in problem-solving and crafting efficient processes
  • A result and success-oriented mentality, conveying a sense of urgency and driving issues to closure
  • An ability to initiate and build relationships with people in an open, friendly, and accepting manner
  • An innate drive to innovate and optimize the use of available resources
  • Comfort with adapting and adjusting to multiple demands, shifting priorities, ambiguity, and rapid change
  • Roll-up-your-sleeves approach with a willingness to take on “non-role-specific” marketing duties as needed to support the team and business
  • Strong understanding of high-level strategic direction and sales goals

Qualities:  We seek someone who

  • Thrives in an evolving and growing environment
  • Is autonomous, analytical, and curious
  • Loves team work
  • Sees the big picture, but also has attention to detail
  • Has the ability to communicate concisely and clearly both orally and in writing
  • Has a sense of initiative, energy, and enthusiasm

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